Your privacy matters to philwin. This Privacy Policy explains what personal information we collect from Filipino players, how we use it, who we share it with, and how we keep it safe. We comply with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and all applicable PAGCOR regulatory requirements.
Six core principles that guide how philwin handles your personal information
All data transmitted between your device and the philwin platform is encrypted using 256-bit SSL/TLS technology — the same standard used by major Philippine banks including BPI and BDO.
philwin does not sell, rent, or trade your personal data to third parties for their own marketing purposes — ever. Your information is used solely for the purposes described in this policy.
philwin is committed to compliance with the Philippine Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission.
philwin collects only the personal information necessary to provide our services, verify your identity, prevent fraud, and comply with regulatory requirements. We do not collect data we do not need.
Under the Philippine DPA, you have the right to access, correct, erase, and object to the processing of your personal data. philwin will honour all valid data rights requests within the statutory timeframe.
Player data is stored on secured, access-controlled servers. philwin employs technical and organisational security measures to prevent unauthorised access, disclosure, or destruction of your data.
This Privacy Policy ("Policy") is issued by philwin ("philwin", "we", "us", "our"), the operator of the online gaming platform at philwin.win. This Policy describes how philwin collects, uses, discloses, and safeguards the personal information of individuals ("Player", "User", "you") who register for or use the philwin platform. By creating a philwin account or using our services, you acknowledge that you have read and understood this Policy.
1.1 philwin is committed to protecting the privacy and personal data of all Filipino players who use our platform. We take our obligations under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA") and its Implementing Rules and Regulations ("IRR") seriously.
1.2 This Policy applies to all personal data collected through the philwin website at philwin.win, including during account registration, gameplay, deposits, withdrawals, customer support interactions, and promotional activities.
1.3 This Policy should be read in conjunction with philwin's Terms and Conditions and Responsible Gaming Policy, both of which are available on this platform.
2.1 philwin is the personal information controller responsible for the processing of your data in connection with the philwin platform. For all data privacy enquiries, you may contact philwin's designated Data Protection Officer (DPO) via the contact details provided in Section 15 of this Policy.
philwin collects the following categories of personal data:
3.1 Registration and Identity Data: Full legal name, date of birth, nationality, Philippine residential address, valid government-issued identification number (e.g., PhilSys ID, passport, driver's licence), email address, and mobile number.
3.2 Financial Data: GCash account number, PayMaya account details, bank account information (BPI, BDO, Metrobank), transaction history, deposit records, and withdrawal requests. philwin does not store full payment card numbers.
3.3 Gaming Activity Data: Game history, bet amounts, session durations, win/loss records, bonus usage, and account balances across all philwin games including bingo, slots, live casino, and sports betting.
3.4 Technical and Device Data: IP address, browser type and version, device type and operating system, session timestamps, and cookies and similar tracking technologies.
3.5 Communications Data: Records of customer support interactions via live chat or email, including the content of your messages and our responses.
3.6 Verification Documents: Copies of identity documents, selfie photographs, and proof of payment method ownership submitted during KYC (Know Your Customer) verification.
philwin uses your personal data for the following purposes:
5.1 philwin processes your personal data under the following legal bases as recognised by the Philippine DPA and its IRR:
6.1 philwin does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your data only in the following circumstances:
6.2 Any third party with whom philwin shares personal data is contractually required to maintain the confidentiality and security of that data and to use it only for the specified purpose.
7.1 philwin uses cookies and similar tracking technologies (including web beacons and local storage) to operate the platform, improve user experience, and analyse traffic.
7.2 Essential Cookies are required for the philwin platform to function and cannot be disabled. They include session management cookies that keep you logged in to your philwin account during a browsing session.
7.3 Analytics Cookies collect anonymised data about how players use the philwin platform. This data is used in aggregate form to improve platform performance and game offerings.
7.4 Preference Cookies remember your platform settings, such as language and display preferences, to provide a more personalised experience.
7.5 You may configure your browser to block or delete cookies. Note that disabling essential cookies may affect your ability to log in to and use the philwin platform.
8.1 philwin retains personal data for as long as your account is active and for a minimum of five (5) years after account closure, in compliance with PAGCOR record-keeping requirements and the Anti-Money Laundering Act.
8.2 Identity verification documents are retained for a minimum of five (5) years from the date of submission or the date of last transaction, whichever is later.
8.3 After the applicable retention period has elapsed, personal data will be securely deleted or anonymised in accordance with philwin's data retention procedures.
9.1 philwin implements the following technical and organisational security measures to protect your personal data:
9.2 In the event of a personal data breach that is likely to result in harm to you, philwin will notify the National Privacy Commission and affected players in accordance with the DPA's breach notification requirements.
As a data subject under the Philippine DPA, you have the following rights with respect to your personal data held by philwin:
To exercise any of these rights, contact philwin's Data Protection Officer at [email protected]. philwin will respond to all valid requests within fifteen (15) business days.
11.1 The philwin platform is strictly for adults aged 21 years and older. philwin does not knowingly collect personal data from individuals under the age of 21.
11.2 If philwin discovers that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be closed. If you are a parent or guardian and believe a minor has registered with philwin, please contact support at [email protected] immediately.
12.1 In some cases, personal data collected by philwin may be processed by third-party service providers located outside the Philippines (for example, cloud hosting infrastructure or international KYC verification providers).
12.2 Any cross-border transfer of personal data is conducted only where the receiving country or organisation provides an adequate level of data protection, or where appropriate contractual safeguards (such as standard contractual clauses) are in place, consistent with the requirements of the Philippine DPA.
13.1 The philwin platform does not contain links to external third-party websites. This Privacy Policy applies exclusively to data collected and processed by philwin at philwin.win. philwin is not responsible for the privacy practices of any external organisations.
14.1 philwin may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The updated Policy will be posted on this page with a revised "Last Updated" date.
14.2 Where changes are material, philwin will notify registered players via email or an in-platform notification. Continued use of the philwin platform after the revised Policy is posted constitutes your acceptance of the updated terms.
15.1 For any data privacy questions, access requests, or concerns about how philwin handles your personal data, please contact our Data Protection Officer:
15.2 If you are not satisfied with philwin's response to your data privacy complaint, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, the regulatory authority responsible for enforcing the Philippine Data Privacy Act.
Effective Date: This Privacy Policy is effective as of June 2026. 21+ philwin is for players aged 21 and older only.
Your data is safe with philwin. We use bank-grade encryption, comply with Philippine data privacy laws, and never sell your information. Join over one million Filipino players from Manila, Cebu, Davao, and across the archipelago who trust philwin for their online gaming.
21+ Must be 21 years or older to register. Please play responsibly.